Realizing that US healthcare reform was transforming how providers needed to do business, and with a need to provide more services closer to their patients in the North part of Snohomish County, WA, The Everett Clinic set out to develop a new delivery model for patient care. The challenge was to create a model that still focused heavily on the patients; reduce the first and on going costs of the facilities; provided a very lean yet flexible space for physicians and clinical staff to function efficiently within; and defend against a competitor expanding into that area of the market.
Our team was hired early in the process to support TEC’s due diligence on the projects feasibility; develop a clear set of quantifiable and qualitative goals to measure against; and build and lead a highly effective team who could deliver great value for the new Smokey Point Medical Center within a 24 month development period.
We worked with the team of experts and the clients internal staff to test and then design the space around the functional operations needed at every level. The model brought the point of care services to the patient. It created right sized rooms and exam pods around a center core team area, which created flexibility for the space, and improved collaboration, safety and efficiency for the clinical team. The space helped improve the patient throughput and clinical steps by making travel intuitive, which allowed for partial patient self rooming. It reduced non patient care space by 23% which allowed for future expansion of 20 more exam rooms, and improved room utilization to above 80%, both resulting in higher revenue per SF and reduced operational cost per patient care square foot; and it was delivered for over 20% less cost than market comps within a 22 month delivery schedule.
The result has created international acclaim for The Everett Clinic and transformed how they plan, build and operate their clinics into the future.